Sunday, July 29, 2012

Do Some People In Valley, Nebraska Live On Another Planet?

Okay-sters..I must warn you in advance that this is going to be a bit of a long post... but I have to tell you why I came to the conclusion that some people from Valley Nebraska are obviously living on a different planet than the one I am standing on :) 
First off this story I guess is about "on-line feedback" but I think there might be a little bit more going on here...(I have often jokingly stated that I may be psycho at times yet I have never claimed to be a psychic heh-heh)
Okay....I first want to start out by saying that I have bought a lot of things on-line from the hand made venues and also on eBay....and never once in my entire "purchasing" time did I leave someone a negative feedback until after I tried to resolve whatever problem I may have had with the purchase...and even then...I can probably count the negs I gave someone on one hand... but it was NEVER done without first contacting the seller....and if I am really being honest here...I have occasionally left people a "positive feedback" even if I was disappointed with the quality of the item I received....I am a firm believer of caveat emptor....and if the seller didn't knowingly do something to deceive me...they get a pos...but that's just me---I think that if I didn't get a good deal....it's my bad and I will be more careful the next time in the same situation LOL and I guess that might make me a little different than others :)
I guess I may look at it a bit differently but HEY! maybe I'm weird or maybe I'm just Limited Edition :)...alzzz I can say is that  I myself am happy about all of the small businesses that are still in business and hand made shops that I have to choose from...and when I contact these people..I know I am not going to have to dial a 1-800 # ..get put on hold or transferred over and over...and FINALLY end up talking with someone that I can't understand who doesn't understand my problem....I guess the point I am getting at...is that if I have a problem with a purchase....I tell someone about it first...because maybe it won't be the problem I think it could be----and I hope that by spending my time writing this....that maybe someone out there will realize this and will think twice before "jumping the gun" because if you have a "REAL" problem...and dealing with a small business---the odds are definitely in your favor----you in my opinion will receive better customer service than anywhere else.  And of course that is just my opinion.  
For instance....not long ago I purchased an old sewing machine on eBay and I actually bid on it for the case....not the machine..these old sewing machines are easy and cheap to find..but with the case and in good condition.....not so easy.  I got it for a great price from a newer seller and guess what?  The package arrived and the case on the sewing machine had been shattered because the seller (being new and never had packaged a large heavy item) they didn't put enough padding or even write "fragile" on the box.  I have to tell you..I almost cried when I opened up that box...I was so excited about getting such a good deal yada-yada...and then to open it up and see it shattered.....huge bummer indeed....Let's see-- I could have given the seller a "negative feedback" and all 1's on the DSR rating (which would have smashed her ...chances of ever showing up higher in the views from her eBay debut)..I could have filed a claim with PayPal and received a full refund plus probably could have kept the damaged machine unless I was compensated for the return shipping....but instead...I talked to the newbie seller and gave her hints about how to package these sort of things...I even paid $35.00 out of my own pocket to return the machine to her after she refunded my purchase price.  Why?  She didn't do this maliciously...also--these new sellers are the REASON we get lucky and catch a good deal sometimes----because they don't know what they are doing yet HELLO?...chit happens sometimes...and she got stuck with a damaged machine.  Okay so that is my most recent example with the way I roll if I have a problem with an on-line purchase===and I do it because like I say...I am happy that there are small sellers out there where we can still find unique and different things....I like saving money at Wal-mart but if everything in my house came from China I think I might as well freaking move there maybe?
Okay....so here is where Valley,Nebraska rolls into the picture...and granted--this Lesa P. person is the only Person I have ever dealt with from Valley,Nebraska so maybe ya'll don't live on another planet....even tho I am left with the feeling that something SMELLS very fishy down in the Valley and no I am not down with that LOL..but totally serious....
Okay...so here's what happened and I am linking her responses as well and maybe someone will chime in and maybe not-----
This gal Lesa P. aka ManjisMate ........from Valley,Nebraska......
so she rolls into Zibbet the other day..joins the sight and buys a vintage tape dispenser from me.  I hear absolutely nothing from her until this....da-da-da-da a big fat red negative one my feedback that says

This product does not work....VERY DISAPPOINTED .. The tape does not cut, all it does is mess up the tape. Will not shop here again. Will tell the friends not to trust your item ManjisMate
so I say this
W-O-W just W-O-W..buyer has a "supposed" problem yet makes no attempt to contact me.... instead leaves negative feedback LOL! I do not trust this type of buyer W-O-W just W-O-W :( spankyluvsvintage2
------------------------------------------------------------
so then I send her this message---

About your disappointment
Message
Hi hun :) After googling you..I was indeed a bit surprised about how you seem to not have any problem reaching out to total strangers and asking totally mundane questions....so naturally I found it very odd that if you had a problem with your purchase that you wouldn't have simply tried to contact me about it before the feedback you left ....LOL But hey! I am a firm believer that this is America and we are all entitled to our opinions :).....Very odd that you joined Z to purchase only from me and left the FB without contacting me first tho???...and I think anyone with a lick of sense will figure that out :) Anywho.....best wishes in your future on-line purchases and I sincerely hope that your disappointment with the item you purchased from me will not leave your panties in a permanent wadded up bunch in your 1st Zibbet "buying" experience.... all I can say is THANK God for all of the people who love me locally and keep me very very busy when I am not working at my real job :)....and what happened here is really a great topic for my little ole blog.. with the topic---- ABOUT FEEDBACK.... but I will only post the facts :) and of course what I listed and said and what you said and what I said here in this message...and what you reply if you actually do :) However because I love sharing my old pieces with others....I have to share a bit about this one.... back in the early 70's my mom and I found an old desk at a swap meet...we painted it bright orange and I added a bunch of "flower" stickers to the drawers.....I loved it so much I knew I had to  keep adding some new desk "tools" and I found this "new old" vintage tape dispenser a few years later at the monthly Rose Bowl Pasadena California swap meet that I have been going to for many many years......I myself have pulled ripped and used many a piece of tape out of that dispenser until I graduated from High school and sold the desk....but this is the same tape dispenser that you ended up sending the haters towards me for LOL! It worked the last time I tossed it in a drawer over 30 years ago....and seriously....if you really had a problem with it....I would have refunded your money and just given it to you for free if it really brought you so much disappointment regarding it's "supposed" functionality. But I would have to think..that because you didn't contact me about a real issue when at the same time I see that you do indeed reach out to total strangers on-line----I can only assume that you had some sort of a "hidden" motivation here... but it's okay....like I said..we are all entitled to our own opinions and I am a firm believer that karma is entitled to interpret those actions <3 you spanxed me instead of thanxed me I could whip out a vintage hankie but instead....the duct tape over my mouth was a better go getter and I chose to laugh instead <3 xo the totally untrustworthy seller = me according 2 U :)
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and lo-and -behold....we finally have this 1st actual real communication from her
 
From
ManjisMate
To
spankyluvsvintage2
Sent
Jul 28, 2012 8:51pm UTC
Subject
RE: About your disappointment
Message
I tried and tried to get in touch with you. There was no way to tell you of my disappointment. Yes I did get it for use, had no idea it was like mine, worn out. Well I just wanted one that worked. No I have 2 that don't.. lol......Just my Luck I guess.... Thank you, Lesa
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so I haven't had any messages whatsoever...her contact phone number has not called my contact phone number clearly on the invoice....and every person I have ever dealt with on Zibbet has had absolutely no problem contacting me and yet...I give her the benefit of the doubt....maybe something got "haywire"...she doesn't live in an area where cell phone reception works...she doesn't know how to simply click the "green link" that says "contact seller" and takes you DIRECTLY to a message window to send to the seller....okay..so I message her one more time with this.......
 
From
spankyluvsvintage2
To
ManjisMate
Sent
Jul 28, 2012 10:21pm UTC
Subject
RE: About your disappointment
Message
Hi Lesa Sorry to bother you but may I ask how you tried and tried to get in touch with me? (As this is the first message I have received from you and I check my e-mails and messages here daily).....would just like to know what way you tried to get in touch with me and you were not able to. Thank you for your earlier response...I appreciate having your side of the story when I post about it and share on-line :) I won't post your entire name tho....I will only refer to you as Lesa P. Would you at this point consider returning it for a full refund including your return shipping costs? At this point I don't even care about the feedback you left as nothing is perfect in the real world and I am sure that you stating that I am not trustworthy somehow made you feel better :) It's just that after sharing with you how long I had used it....and knowing that it ended up with someone who is very dissapointed with it...I don't know....it's just that I like sharing my things with people who like them....not hate them LOL! If you haven't thrown it away I would be more than happy to have it back. Rhonda 
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and now I just received this message from her
 
From
ManjisMate
To
spankyluvsvintage2
Sent
Jul 29, 2012 4:24am UTC
Subject
RE: About your disappointment
Message
I had all to do to get out of the F.A.Q. area on the site. I tried under each heading to find a contact you area and again I was brought right into the F.A.Q. with everything I tried.Even if it was the contact us it still put me into the F.A.Q.'S. I was just so relieved when I got to leave feed back, I had a place to tell someone of my not being to happy about it not cutting. I was not trying to be a butt-head to you, I really thought it was a working item I was buying. I was given mine long ago and I used it till today to hold the tape, but as I mentioned, mine became so dull it would not cut anymore. I will remember your kindness in your first email when I let my friends know how low you think of people who are unsatisfied. To say I would throw it away just proves how little you truly think of your customers. Makes me want to trust people oh so much. 
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okay....so help me out here because clearly I am not understanding something.......
she leaves a negative feedback and is so disappointed.....
and then says quote " but as I mentioned, mine became so dull it would not cut anymore" Uhhmmmm nope we never had this conversation in fact---....that's what you said about the item you bought from me....we never had a conversation about your own tape dispenser "not cutting"even though you CLAIM you tried and tried to contact me ..and then you say about your tape dispenser I was given mine long ago and I used it till today to hold the tape--so does that mean that now you are using the tape dispenser I sent you to hold the tape even tho you say it doesn't work properly ??? ...Why would you not still be using yours today that someone you actually know gave you? Maybe I just don't understand what you are trying to say but.... W-H-E-W-W--- I am exasperated trying to keep up with whatever problem you have with me here----damnnnnnnnn cookie...put me back in the oven to bake for awhile :)....
I offer her a complete refund and compensation for her costs in returning it...I also add the part about "If you haven't thrown it away yet"  
I mean heck..I am assuming that because she is supposedly so unhappy with the item that maybe she tossed it....
but spank me again...I am such a dummy for "thinking so low of my customers" that I offered a complete refund and compensation for returning the item.  WTF?????
Am I K-A-R-A-Z-Y for being left with the feeling that there is simply no rational way of dealing with this IMO -----------------quackadoodle????
So I realize now that there is no chance of being rational here..or trying to figure this one out........maybe ya'll in Valley Nebraska are drinking some weird water or something.....or maybe there is indeed some sort of hidden agenda or just one of those deals where you can never figure out what's really going on because none of it will ever make sense in your world that you live in. :)
All I CAN SAY HERE is that I tried....and sometimes that is indeed all that you can do and sometimes you just throw your hands in the air....take a deep breath in....and move on. 
C-ya later Lesa P.------I'd like to say it was nice meeting ya.....but no.....I'm just gonna step on the gas and get the hell out of Valley,Nebraska before they hang me at the stake :)
sorry about the ramble.....
but just want to end this with the thought once again......
small businesses here in America and through out the world are at the top of the list in my book....and I will continue to always shop @ small businesses and at the hand made venues before I hit the big box stores. 
Peace-ya'll :) 

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